Return | Refund Policy
Thanks for shopping with us! Sexy Genius is devoted to all who visit our site, to shop, to share or just check out the sexy genius nominees.
If you purchase an item on our site and you are not entirely satisfied with your purchase, we want to fix that.
The following highlights our shipping and return policies.
Returns | Exchanges
We understand that ordering online can be difficult. You can’t yet virtually try on our clothing! So if you receive an item that doesn’t quite fit and you need another size we will replace your item at no cost on the basis that the item and size are available. If we do not have your requested size available we will send you a shop credit for the amount of your purchase less shipping costs.
For customers within the continental United States, we will provide you with a free UPS return shipping label that you can download directly from our site. We accept unused items that are returned to us within 60 days of your purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it.
If you are outside the continental United States we cannot provide a free shipping label, you will need to return the item at your own cost. We apologize for this inconvenience.
Mail Returns to:
4240 Aurora Ave
Boulder, CO 80303-2538
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Shipping | Fees
You can download a free UPS shipping label on our site when returning an item. Shipping costs for your purchase are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Items Not Eligible for Refund or Exchange
The following items are excluded from our refund or exchange policy.
- All Sale Items
- Any worn items
- Any items returned after 60 days
Please Contact Us
- If you have any questions on how to return your item to us, contact us.